PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE

Privacy Policy

Last Updated: 01 January 2021 

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Here is a summary of the information contained in this privacy policy. This summary is to help you navigate the privacy policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

What information do we need to provide the Game Services?

If you register an account to use the Game then we will need some information from you to set this up. We will also process some information when you use the Game (e.g., to make sure your progress is saved) and when you buy items (e.g., to ensure you get the purchased content). If you choose to set up your Game profile using a social media account, we also collect information from that social media account. If you choose, you can provide certain other information to personalise the gaming experience and enable Game features, or participate in Game Services. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.

How will we use your information?

We use your information to provide the many functions and services that comprise the Game Services. We also use your information for account verification, security purposes, to support and improve the Game Services, to process transactions as part of the Game Services, and to provide you with game updates. We do not share your information with any third parties, except where we need to in order to provide the Game Services (e.g., use local cloud providers or to back up your data; using our affiliates around the world to help us to deliver the Game Services) or monitor the success of our marketing and advertising programs, or we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience (e.g., cloud services to back up your data, support ticketing and fraud detection). When we use a third party, we only do this to process or store your information for the purposes described in this privacy policy. We also have affiliates around the world who help us deliver the Game Services and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in India (in the case of users located in India only), Singapore, Hong Kong SAR and the United States. Your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including the People’s Republic of China, India, the United States and Hong Kong SAR. More Information.

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for this Game after which time your data is deleted (as further described in this privacy policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information?

Depending on where you live, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

If there are any significant changes to this privacy policy, we will update the policy hereMore Information.

Contact Information

Data ControllerProxima Beta Pte. Limited Email: dpo@proximabeta.com

EU RepresentativeTencent International Service Europe B.V. Email: eudataprotection@tencent.com

Turkey Representative: Özdağıstanli Ekici Avukatlık Ortaklığı. Email: tencent@iptech-legal.com   (Özdağıstanli Ekici Avukatlık Ortaklığı is our data controller representative and its authority is limited to the authorities stipulated under Law on Protection of Personal Data w. no 6698. Özdağıstanli Ekici Avukatlık Ortaklığı is not authorized for any other matters such as in-Game conduct, bans, investigations, civil or criminal complaints.)

Thailand Representative: Tencent (Thailand) Limited Email: dpo@proximabeta.com

 

 



 

Welcome to PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE!

This privacy policy explains the whenhow and why when it comes to processing of your personal information in connection with the mobile game PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE (“Game”) and the website for the Game (“Website”) (the Game and the Website together comprise the “Game Services”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this privacy policy describes, please do not provide your information when requested and stop using the Game Services. By using the Game or the Website, you are accepting our rules regarding your personal information as described in this privacy policy.

 

This Game has been developed by the Tencent group (“we”, “us”, “our”). For the purpose of EU data protection laws, the data controller of your personal information in relation to the Game Services is Proxima Beta Pte. Limited, which is a Singapore-based company within the Tencent group. The registered address of Proxima Beta Pte. Limited is 10 Anson Road #21-07 International Plaza, Singapore. Our representative in the EU for the purpose of EU data protection laws is Tencent International Service Europe B.V., a company registered in the Netherlands, with the registered address at Gustav Mahlerplein 2, 1082 MA, Amsterdam, the Netherlands and can be contacted at eudataprotection@tencent.com. Our data protection officer can be contacted at dpo@proximabeta.com.

Our representatives for data protection purposes in certain jurisdictions are as follows:

EU

Tencent International Service Europe B.V.

Gustav Mahlerplein 2, 1082 MA,  Amsterdam, the Netherlands

eudataprotection@tencent.com

Thailand

Tencent (Thailand) Limited

T-One Building, Bangkok, Thailand

dpo@proximabeta.com

Turkey

Özdağıstanli Ekici Avukatlık Ortaklığı.

Varyap Meridian Grand Tower ABlok Al Zambak Sok No: 2 K: 32 D. 270 Ataşehir Istanbul Turkey

 

tencent@iptech-legal.com

 

Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at dpo@proximabeta.com.

The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How we use your personal information” below.

The following is a high level summary of the types of personal information we use:

1. Information you provide to us (either directly or through a third party). 

 

You give us information about you when you register for the Game (your nominated nickname, and information we import from your connected social media account (WeChat, Facebook, QQ, VKontakte, Twitter, Google Play, Game Center or LINE) in order to set up your profile, including your name as it appears on your social media profile, your user ID and your profile picture). For certain regions, you may also be asked to provide us with your date of birth (stored device-side only) to verify your age and for administration of the gameplay management system. You also provide us with information when you set up your profile for the Game (including region location and information you voluntarily elect to provide in order to customise gameplay, such as gender) or your nickname when you log-in as a ‘guest’ in order to use the Game.

 

Once a Game account is set up, you may also choose to provide us with your mobile phone number or email address and a password, which you may select yourself for the purposes. These will be bound to your account (once verified by way of a verification code we will send to you) for the purposes of enabling login by email or mobile phone number. If you choose to bind your phone number or email address with your account, you will have the option to login via your mobile phone number or email address and we will access your phone number or email address to verify you as a user without you having to enter a validation code or password every time you login. For certain regions, we will ask you to bind your telephone number with your account when you change your location setting.

 

You also provide us with information when you participate in a survey in the Game (in which case we will process the information you provide to us as part of the survey, including country, age, gender, profession and email address). When you participate in one of our sweepstakes events you provide us with information including email address, Open ID, phone number, mailing address and country; and when you register for an e-sports event we will collect your team name, your name, nationality, proof of residency, email address, phone number and character ID. If you qualify to attend in person the global final of an e-sports event, we will also ask you for your passport and/or proof of residency information. If you participate in one of our game-based events, to send you digital prize(s) if you win such prize(s), we will process your email address and telephone number; to deliver physical prize(s) if you win such prize(s), we will process your name (as shown on your passport), email address, telephone number, mailing address and postal code; and if you share the event with your friends, we will process your friends list.

 

You provide us with your telephone number and/or email address if you choose to receive information on our game updates via email and/or SMS. For data subject requests, we will collect information to verify your identity, your rights and to process the requests, including country/region, alias, user email address, screenshot of Game avatar, account ID, account registration date, account UC balance, account BP balance, request details, and if applicable, name of requestor, email address of requestor, requestor's relationship with user, proof of requestor's identity, proof of user's identity and requestor's authority.

 

2. Information about you generated as part of the Game (and its in-Game services)

 

We automatically collect certain data from you when you use the Game Services, namely your open ID, IP address, device information (such as application version, battery level, WiFi strength, available space, network type, OS version, platform, carrier, country code, series ID, Android ID, IDFV, XID (if you are a guest user, generated from your existing device information, model, manufacturer, Android ID), WiFi SSID (stored device-side only) and time zone settings), registration time, login time, battle performance information, and information regarding your use of the Game Services, such as date and time stamps of actions. We also collect and store your data:

 

·         each time you interact with us, for example, when you use in-app or in-Game support to communicate with us;

·        if you choose to log in using a social media service, we import the social media user ID and name of the friends (and in the case of Facebook, their Facebook nickname and profile picture) from your social media profile so that you can connect with your friends and share game activities with your friends;

·        if you click on a link that advertises the Game, we store the Advertising ID for that advertisement and select device information with your profile;

·        if you enable chat services (audio and/or text and use them whether inside or outside a battle) then we will process such data in order to deliver your messages to other users;

·        if you conduct any transactions within the Game or via a third party other than Google Play or iOS App Store, we collect information to facilitate your transaction and to maintain transaction records (including Open ID and user information cost, currency, product purchased, purchase history, IP address, details of transactions linked to player ID, and device details such as OS version, phone model or type of device, internet connection);

·        if you change your location setting, we use your IP address to suggest your current location;

·        for users in certain regions, when you are using the Game Services, we collect your daily cumulative gameplay time and your daily rest time to prevent gaming addiction;

·        if you contact our support team, we collect information including name (optional), Open ID, device ID, application version, battery level, WiFi strength, free space on device, network type, OS version, browser type, platform, carrier, country code, details of ticket, email address (optional if in-app/in-Game support) and any information that you provide in your communications. You also have the option of providing a photo to illustrate any errors;

·        when you are using the Game Services our security feature collects (in addition to the categories of data listed above) device information including IDFV, Android ID and available memory; and a list of installed APK and running apps; and

·        when you are using the Game Services, our security and anti-cheating security features will (i) monitor users to identify and observe cheating behaviour; (ii) collect (in addition to the categories of data listed above) user’s in-Game instructions to generate an in-Game behavior video clip of suspected cheating behaviour for our review; (iii) detect if your profile picture is related to the sale of plug-ins or pornographic content and change it to a default profile picture if this is the case; and (iv) detect if your signature, nickname, profile photo or chat history contains malicious information and changing it to its default setting and prompting you to change it subsequently if this is the case.

3. Information you generate and display in the course of using the Game Services.

You may provide additional information as part of your profile (such as gender). You may also provide or generate information when you communicate with other users in the Game (chat log data and chat content, both audio and text). We generate an Open ID and use this to store your Game data, and we collect and store your Game play statistics (e.g. level, scores) in order to provide you with feedback and information about your Game play and progress. If you participate in a sharing event, we will process your Game data (prop types, wins, ranking and Game play statistics) to prepare a report for you and process your friends list so you can share game activities with your friends.

Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Game Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.

You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device (in the case of the Game) or web browser (in the case of the Website) to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in your device. However, in the event of your refusal to install cookies, the Game Services may be unable to operate as designed.

For more information about our Cookies policy, click here.

Children

Our Game Services are not intended for children. Children must not use the Game Services for any purpose. By children, we mean users under the age of 13 years old; or in the case of users located in a country listed in the table below, the relevant age listed for that country.

Country in which the user is located

Minimum age of the user

Brazil

18

Egypt

18*

European Economic Area/Switzerland

16**

India

18*

Indonesia

21

Kingdom of Saudi Arabia

15

Malaysia

18

Russia

14

Singapore

18

Thailand

20*

Turkey

18*

United Arab Emirates

21***

United States

16


*Users located in this country and who are under the minimum age are required to obtain parental/guardian consent prior to the playing of the Game.

**In the case of users located in the European Economic Area and Switzerland, persons under the age of 16 may use the Game Services if parental/guardian consent is obtained prior to using the Game Services.

***In the case of users located in the United Arab Emirates, the minimum age to be able to legally agree to commercial transactions is 21 (under the Hijri calendar). However, a minor, who is between the ages of 18 and 21 may obtain a court order giving him/her permission to engage in specific commercial transactions. In addition, a minor who is above the age of 7 years old may engage in commercial transactions subject to their guardian’s approval.

If you believe that we have personal information of a child under these ages without parental or guardian consent, or if you are a parent or guardian and wish to withdraw the consent you previously provided for your child to use the Game Services, please submit your request at  https://www.pubgmobile.com/datasubject or contact us at dpo@proximabeta.com and we will delete such information.

How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. For users who live in the United Kingdom, European Economic Area or Thailand (“Relevant Jurisdiction”), it also identifies the legal basis under which we process your data.

Personal Information

Use

Legal Basis (only relevant if you are located in a Relevant Jurisdiction)

Game

Information you provide to us (either directly or through a third party)

Nickname

We use this information to create your account for the Game in accordance with your request.

Necessary to perform our contract with you to provide the Game.

Hashed Nickname / Gamer Tags

If your account is determined to breach our Terms of Service or otherwise is found to be undertaking activity which is illegal, defamatory, damaging to the platform or similar, and your account is consequently banned, we may publish a hashed version of your nickname on our website and in the Game (including via in-Game pop-up).

It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game, including notifying other players if a participant has been removed for behavior that violates the Terms of Service.

Social Connect Information (if you choose to log in via your social media account with these networks):

  • WeChat: Open ID, profile photo, alias, gender, region
  • Facebook: Name, Facebook ID, profile picture
  • VKontakte: userID, nickname, first name, last name, profile picture
  • QQ: Open ID, profile picture, alias, gender, region
  • Twitter: userID, nickname, profile image
  • Google Play: UserID, nickname, profile image
  • Game Center: UserID, nickname, profile image
  • LINE: UserID, display name, profile image
  • Huawei Mobile Services: UserID, profile image
  • Sign in with Apple: Apple ID, profile image

We use this information to:

·       create your account for the Game in accordance with your request; and

·       share in-game photos on WeChat, Facebook, VKontakte, QQ, Twitter, Google Play, Game Center or LINE (as applicable) at your request.

Necessary to perform our contract with you to provide the Game.

Gender (if you elect to provide this information)

We only receive this information if you voluntarily provide it (other than users who log in via their QQ or WeChat social media account, when gender is also collected – please see above). It is used in order to customise gameplay.

Necessary to perform our contract with you to provide the Game with gender-specific content in accordance with your request.

Date of Birth (not stored)

We use your date of birth to verify your age if you are a user in certain regions. This is processed device-side only and is not transferred to us.

N/A.

Region Location (manually selected by you)

We use this information to:

·         set up your gameplay on a regional server;

·         provide you with your geographic ranking; and

·         improve gameplay.

Necessary to perform our contract with you to provide the Game.

Friends List (WeChat, Facebook, QQ, VKontakte, Twitter)

If you choose to log-in using a social media service, we import the social media user ID and name of the friends from your social media profile so that you can connect with your friends and share game activities with your friends.

If you choose to log-in through Facebook, and connect with your friends that also have the Game, we will import the Facebook nickname and profile picture of those friends.

Necessary to perform our contract with you to provide the Game and connect you with your friends.

Friends List (manually added by you)

We use this information so that you can connect with your friends and share game activities with your friends.

Necessary to perform our contract with you to provide the Game and connect you with your friends.

Telephone number and/or email address (if you elect to provide this information to bind your account with your telephone number and/or email address or to receive game updates). In relation to your telephone number, this includes your telephone number, country code, SMS content and senderID (“SMS Sending Records”)

 

We only receive this information if you voluntarily provide it for the purposes of enabling login by email or mobile phone number.

We use this information to send you SMS verification codes or information on our game updates via email or SMS.

We collect this information with your consent.

Telephone number (when you provide this information to bind your account with your telephone number to change your location setting in certain regions). In relation to your telephone number, this includes your telephone number and country code

 

We use this information for the purposes of enabling login by mobile phone number if you choose to change your location setting in certain regions.

We collect this information with your consent.

Game-based Event Information (digital prizes): email address and telephone number

If you participate in a game-based event, we use your contact information to send you your prize if you win.

N/A.

Game-based Event Information (physical prizes): name (as shown on passport), email address, telephone number, mailing address and postal code

If you participate in a game-based event, we use your contact information to send you your prize if you win.

Necessary to perform our contract with you to deliver your prize.

Data Subject Request Information: country/region, alias, user email address, screenshot of Game av