PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE
Privacy Policy
Last Updated: 01 January 2021
Thank you for
using our products and services! We respect your concerns about privacy
and appreciate your trust and confidence in us.
Here is a summary of the information contained in this privacy policy.
This summary is to help you navigate the privacy policy and it is not a
substitute for reading everything! You can use the hyperlinks below to jump
directly to particular sections.
What information do we need to provide the
Game Services?
If you register an account to use the Game then we will need some
information from you to set this up. We will also process some information when
you use the Game (e.g., to make sure your progress is saved) and when you buy
items (e.g., to ensure you get the purchased content). If you choose to
set up your Game profile using a social media account, we also collect
information from that social media account. If you choose, you can provide
certain other information to personalise the gaming experience and enable Game
features, or participate in Game Services. If you need to get in touch
with us then we will also retain some information so that we can get back in
touch with you and address any concerns. More
Information.
How will we use your information?
We use your information to provide the many
functions and services that comprise the Game Services. We also use
your information for account verification, security purposes, to support and
improve the Game Services, to process transactions as part of the Game
Services, and to provide you with game updates. We do not share your
information with any third parties, except where
we need to in order to provide the Game Services (e.g., use local cloud
providers or to back up your data; using our affiliates around the world to
help us to deliver the Game Services) or monitor the success of our marketing
and advertising programs, or we are instructed to by a court, authority or compelled
by law. More Information.
Who do we share your information with?
We use some third parties to help us deliver the best possible
experience (e.g., cloud services to back up your data, support ticketing and
fraud detection). When we use a third party, we only do this to process or
store your information for the purposes described in this privacy policy. We
also have affiliates around the world who help us deliver the Game Services and
we may be required by a court or legal obligation to disclose certain
information in some circumstances. More Information.
Where do we process your information?
Our servers are located in India (in the case of users located in
India only), Singapore, Hong Kong SAR and the United States. Your information
can be accessed from outside of where you live by our support, engineering and
other teams around the world, including the People’s Republic of China, India,
the United States and Hong Kong SAR. More Information.
How long do we keep hold of your information?
We generally retain your information for the period during which you
maintain an account for this Game after which time
your data is deleted (as further described in this privacy policy), unless
otherwise required by applicable laws. More
Information.
How can I exercise my rights over my information?
Depending on where you live, you may have certain rights with respect to
your information, such as rights of access, to receive a copy of your data, or
to delete your data or restrict or object to our processing of your data. More
Information.
How to get in touch with us
If you have any questions about anything in this policy, or want to exercise
any rights you may have, please contact us here.
How will we notify you of changes?
If there are any significant changes to this privacy policy, we will
update the policy here. More Information.
Contact Information
Data Controller: Proxima Beta Pte. Limited Email: dpo@proximabeta.com
EU Representative: Tencent International Service Europe B.V. Email: eudataprotection@tencent.com
Turkey Representative:
Özdağıstanli Ekici Avukatlık Ortaklığı. Email: tencent@iptech-legal.com (Özdağıstanli Ekici Avukatlık Ortaklığı is
our data controller representative and its authority is limited to the
authorities stipulated under Law on Protection of Personal Data w. no 6698.
Özdağıstanli Ekici Avukatlık Ortaklığı is not authorized for any other matters
such as in-Game conduct, bans, investigations, civil or criminal complaints.)
Thailand Representative: Tencent
(Thailand) Limited Email: dpo@proximabeta.com
Welcome to PLAYERUNKNOWN’S BATTLEGROUNDS
MOBILE!
This
privacy policy explains the when, how and why when
it comes to processing of your
personal information in connection with the mobile game PLAYERUNKNOWN’S BATTLEGROUNDS
MOBILE (“Game”) and the website for the Game (“Website”) (the
Game and the Website together comprise the “Game Services”),
and sets out your choices and rights in
relation to that information. Please read it carefully – it is important
for you to understand how we collect and use your information, and how you can
control it.
If you do not agree to the processing of
your personal information in the way this privacy policy describes, please do not provide your information when
requested and stop using the Game Services. By using the Game or the
Website, you are accepting our rules regarding your personal information as
described in this privacy policy.
This Game has been developed by the
Tencent group (“we”, “us”, “our”). For the
purpose of EU data protection laws, the data controller of your personal
information in relation to the Game Services is Proxima Beta Pte. Limited,
which is a Singapore-based company within the Tencent group. The registered address
of Proxima Beta Pte. Limited is 10 Anson Road #21-07
International Plaza, Singapore. Our representative in the EU for the
purpose of EU data protection laws is Tencent International Service Europe
B.V., a company registered in the Netherlands, with the registered address at Gustav Mahlerplein 2, 1082 MA,
Amsterdam, the Netherlands and can
be contacted at eudataprotection@tencent.com. Our data protection officer
can be contacted at dpo@proximabeta.com.
Our representatives for data
protection purposes in certain jurisdictions are as follows:
|
EU |
Tencent International Service
Europe B.V. |
Gustav Mahlerplein 2, 1082
MA, Amsterdam, the Netherlands |
eudataprotection@tencent.com |
|
Thailand |
Tencent (Thailand) Limited |
T-One Building, Bangkok,
Thailand |
|
|
Turkey |
Özdağıstanli Ekici Avukatlık
Ortaklığı. |
Varyap Meridian Grand Tower
ABlok Al Zambak Sok No: 2 K: 32 D. 270 Ataşehir Istanbul Turkey |
Please reach out to us if you have any
questions or concerns regarding the processing of your personal information:
you can contact us anytime at dpo@proximabeta.com.
The Types of Personal Information We Use
This section describes the different types
of personal information we collect from you and how we collect it. If you would
like to know more about specific types of
data and how we use that data, please see the section entitled “How we use your personal
information” below.
The following is a high level summary of
the types of personal information we use:
1. Information you provide to us (either directly or
through a third party).
You give us information about you when you
register for the Game (your nominated nickname, and information we import from
your connected social media account (WeChat, Facebook, QQ, VKontakte, Twitter,
Google Play, Game Center or LINE) in order to set up your profile, including
your name as it appears on your social media profile, your user ID and your
profile picture). For certain regions, you may also be asked to provide us with
your date of birth (stored device-side only) to verify your age and for
administration of the gameplay management system. You also provide us with
information when you set up your profile for the Game (including region
location and information you voluntarily elect to provide in order to customise
gameplay, such as gender) or your nickname when you log-in as a ‘guest’ in
order to use the Game.
Once a Game account is set up, you may
also choose to provide us with your mobile phone number or email address and a
password, which you may select yourself for the purposes. These will be bound
to your account (once verified by way of a verification code we will send to
you) for the purposes of enabling login by email or mobile phone number. If you
choose to bind your phone number or email address with your account, you will
have the option to login via your mobile phone number or email address and we
will access your phone number or email address to verify you as a user without
you having to enter a validation code or password every time you login. For
certain regions, we will ask you to bind your telephone number with your
account when you change your location setting.
You also provide us with information when
you participate in a survey in the Game (in which case we will process the
information you provide to us as part of the survey, including country, age,
gender, profession and email address). When you participate in one of our
sweepstakes events you provide us with information including email address,
Open ID, phone number, mailing address and country; and when you register for
an e-sports event we will collect your team name, your name, nationality, proof
of residency, email address, phone number and character ID. If you qualify to
attend in person the global final of an e-sports event, we will also ask you
for your passport and/or proof of residency information. If you participate in
one of our game-based events, to send you digital prize(s) if you win such
prize(s), we will process your email address and telephone number; to deliver
physical prize(s) if you win such prize(s), we will process your name (as shown
on your passport), email address, telephone number, mailing address and postal
code; and if you share the event with your friends, we will process your
friends list.
You provide us with your telephone number
and/or email address if you choose to receive information on our game updates
via email and/or SMS. For data subject requests, we will collect information to
verify your identity, your rights and to process the requests, including country/region,
alias, user email address, screenshot of Game avatar, account ID, account registration
date, account UC balance, account BP balance, request details, and if
applicable, name of requestor, email address of requestor, requestor's
relationship with user, proof of requestor's identity, proof of user's identity
and requestor's authority.
2. Information about you generated as part of the Game (and its in-Game
services)
We automatically collect certain data from
you when you use the Game Services, namely your open ID, IP address, device
information (such as application version, battery level, WiFi strength,
available space, network type, OS version, platform, carrier, country code,
series ID, Android ID, IDFV, XID (if you are a
guest user, generated from your existing device information, model,
manufacturer, Android ID), WiFi SSID (stored device-side only) and time zone
settings), registration time, login time, battle
performance information, and information
regarding your use of the Game Services, such as date and time stamps of
actions. We also collect and store your data:
·
each
time you interact with us, for example, when you use in-app or in-Game support
to communicate with us;
·
if you
choose to log in using a social media service, we import the social media user
ID and name of the friends (and in the case of Facebook, their Facebook
nickname and profile picture) from your social media profile so that you can
connect with your friends and share game
activities with your friends;
·
if you
click on a link that advertises the Game, we store the Advertising ID for that
advertisement and select device information with your profile;
·
if you
enable chat services (audio and/or text and use them whether inside or outside
a battle) then we will process such data in order to deliver your messages to
other users;
·
if you
conduct any transactions within the Game or via a third party other than Google
Play or iOS App Store, we collect information to facilitate your transaction
and to maintain transaction records (including Open ID and user information
cost, currency, product purchased, purchase history, IP address, details of
transactions linked to player ID, and device details such as OS version, phone
model or type of device, internet connection);
·
if you
change your location setting, we use your IP address to suggest your current
location;
·
for users
in certain regions, when you are using the Game Services, we collect your daily
cumulative gameplay time and your daily rest time to prevent gaming addiction;
·
if you
contact our support team, we collect information including name (optional),
Open ID, device ID, application version, battery level, WiFi strength, free
space on device, network type, OS version, browser type, platform, carrier,
country code, details of ticket, email address (optional if in-app/in-Game
support) and any information that you provide in your communications. You also
have the option of providing a photo to illustrate any errors;
·
when you
are using the Game Services our security feature collects (in addition to the
categories of data listed above) device information including IDFV, Android ID
and available memory; and a list of installed APK and running apps; and
·
when you
are using the Game Services, our security and anti-cheating security features
will (i) monitor users to identify and observe cheating behaviour; (ii) collect
(in addition to the categories of data listed above) user’s in-Game
instructions to generate an in-Game behavior video clip of suspected cheating
behaviour for our review; (iii) detect if your profile picture is related to
the sale of plug-ins or pornographic content and change it to a default profile
picture if this is the case; and (iv) detect if your signature, nickname,
profile photo or chat history contains malicious information and changing it to
its default setting and prompting you to change it subsequently if this is the
case.
3. Information you generate and display in the course
of using the Game Services.
You may provide additional information as
part of your profile (such as gender). You may also provide or generate
information when you communicate with other users in the Game (chat log data
and chat content, both audio and text). We generate an Open ID and use this to
store your Game data, and we collect and store your Game play statistics (e.g.
level, scores) in order to provide you with feedback and information about your
Game play and progress. If you participate in a sharing event, we will process
your Game data (prop types, wins, ranking and Game play statistics) to prepare
a report for you and process your friends list so you can share game activities
with your friends.
Cookies
We use cookies and other similar
technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”)
to enhance your experience using the Game Services. Cookies are small files
which, when placed on your device, enable us to provide certain features and
functionality.
You have the option
to permit installation of such Cookies
or subsequently disable them. You may accept all cookies, or instruct
the device (in the case of the Game) or web browser (in the case of the
Website) to provide notice at the time of installation of cookies, or refuse to
accept all cookies by adjusting the relevant cookie retention function in your
device. However, in the event of your refusal to install cookies, the Game
Services may be unable to operate as designed.
For more information about our Cookies
policy, click here.
Children
Our Game Services are not intended for
children. Children must not use the Game Services for any purpose. By children,
we mean users under the age of 13 years old; or in the case of users located in
a country listed in the table below, the relevant age listed for that country.
|
Country in which the user is located |
Minimum age of the user |
|
Brazil |
18 |
|
Egypt |
18* |
|
European Economic Area/Switzerland |
16** |
|
India |
18* |
|
Indonesia |
21 |
|
Kingdom of Saudi Arabia |
15 |
|
Malaysia |
18 |
|
Russia |
14 |
|
Singapore |
18 |
|
Thailand |
20* |
|
Turkey |
18* |
|
United Arab Emirates |
21*** |
|
United States |
16 |
*Users located in this country and who are under the minimum age are required
to obtain parental/guardian consent prior to the playing of the Game.
**In the case of users located in the
European Economic Area and Switzerland, persons under the age of 16 may use the
Game Services if parental/guardian consent is obtained prior to using the Game
Services.
***In the case of users located in the
United Arab Emirates, the minimum age to be able to legally agree to commercial
transactions is 21 (under the Hijri calendar). However, a minor, who is between
the ages of 18 and 21 may obtain a court order giving him/her permission to
engage in specific commercial transactions. In addition, a minor who is above
the age of 7 years old may engage in commercial transactions subject to their
guardian’s approval.
If you believe that we have personal
information of a child under these ages without parental or guardian consent, or if you are a parent or guardian and
wish to withdraw the consent you previously provided for your child to use the Game
Services, please submit your request at https://www.pubgmobile.com/datasubject
or contact us at dpo@proximabeta.com and
we will delete such information.
How We Use Your Personal
Information
This section provides more detail on the
types of personal information we collect from you, and why. For users who live
in the United Kingdom, European Economic Area or Thailand (“Relevant
Jurisdiction”), it also identifies the legal basis under which we process
your data.
|
Personal Information |
Use |
Legal Basis (only relevant if you are located in a Relevant
Jurisdiction) |
|
Game |
||
|
Information you provide to
us (either directly or through a third party). |
||
|
Nickname |
We use this information to create your account for the Game in
accordance with your request. |
Necessary to perform our contract with you to provide the Game. |
|
Hashed Nickname / Gamer Tags |
If your account is determined to breach our Terms of Service or
otherwise is found to be undertaking activity which is illegal, defamatory,
damaging to the platform or similar, and your account is consequently banned,
we may publish a hashed version of your nickname on our website and in the
Game (including via in-Game pop-up). |
It is in our
legitimate interest to ensure the security of our services and to maintain a
fair gaming environment within the Game, including notifying other players if
a participant has been removed for behavior that violates the Terms of
Service. |
|
Social Connect Information (if you choose to log in via your social media
account with these networks):
|
We use this information to: · create your account for the Game in accordance with
your request; and · share in-game photos on WeChat, Facebook, VKontakte,
QQ, Twitter, Google Play, Game Center or LINE (as applicable) at your
request. |
Necessary to perform our contract with you to provide the Game. |
|
Gender (if you
elect to provide this information) |
We only receive this information if you voluntarily provide it (other
than users who log in via their QQ or WeChat social media account, when
gender is also collected – please see above). It is used in order to customise
gameplay. |
Necessary to perform our contract with you to provide the Game with
gender-specific content in accordance with your request. |
|
Date of Birth (not stored) |
We use your date of birth to verify your age if you are a user in
certain regions. This is processed device-side only and is not transferred to
us. |
N/A. |
|
Region Location (manually selected by you) |
We use this information to: · set up your gameplay on a regional server; · provide you with your geographic ranking; and · improve gameplay. |
Necessary to perform our contract with you to provide the Game. |
|
Friends List (WeChat, Facebook, QQ, VKontakte, Twitter) |
If you choose to log-in using a social media service, we import the
social media user ID and name of the friends from your social media profile
so that you can connect with your friends and share game activities with your
friends. If you choose to log-in through Facebook, and connect with your
friends that also have the Game, we will import the Facebook nickname and
profile picture of those friends. |
Necessary to perform our contract with you to provide the Game and
connect you with your friends. |
|
Friends List (manually added by you) |
We use this information so that you can connect with your friends and
share game activities with your friends. |
Necessary to perform our contract with you to provide the Game and
connect you with your friends. |
|
Telephone number and/or email address (if you elect to provide this information to bind your account with
your telephone number and/or email address or to receive game updates). In
relation to your telephone number, this includes your telephone number, country
code, SMS content and senderID (“SMS Sending Records”) |
We only receive this information if you voluntarily
provide it for the purposes of enabling login by email or mobile phone
number. We use this information to send you SMS verification
codes or information on our game updates via email or SMS. |
We collect this information with your consent. |
|
Telephone number (when you provide
this information to bind your account with your telephone number to change
your location setting in certain regions). In relation to your telephone
number, this includes your telephone number and country code |
We use this information for the purposes of enabling
login by mobile phone number if you choose to change your location setting in
certain regions. |
We collect this information with your consent. |
|
Game-based Event Information (digital prizes): email address and telephone number |
If you participate in a game-based event, we use your contact information
to send you your prize if you win. |
N/A. |
|
Game-based Event Information (physical prizes): name (as shown on passport),
email address, telephone number, mailing address and postal code |
If you participate in a game-based event, we use your contact information
to send you your prize if you win. |
Necessary to perform our contract with you to deliver your prize. |
|
Data Subject Request Information: country/region, alias, user email address, screenshot of Game av | ||